We’re Here to Help, Every Step of the Way.
Those who make a difference in our communities deserve the highest levels of care, service, and understanding—especially during a claim. We safeguard your interests and guide you through the process to ensure that your incident is handled accurately, fairly, and smoothly.
We’re Here to Help, Every Step of the Way.
Or call 1.800.800.9410, option 4 and a representative will get the process started for you.
Those who make a difference in our communities deserve the highest levels of care, service, and understanding—especially during a claim. We safeguard your interests and guide you through the process to ensure that your incident is handled accurately, fairly, and smoothly.
Or call 1.800.800.9410, option 4 and a representative will get the process started for you.
Claims Center
Filing a claim can be stressful. We make it easier with simplified methods for filing, monitoring, and fulfilling your claims requests. You have options for starting the claims process, providing additional information needed for your claim, or receiving updates on an existing claim. Choose the approach that’s best for you.
Filing Vehicle Insurance Claims
Filing Property Insurance Claims
Call 1.800.800.9410, option 4
Call 1.800.800.9410, option 4
The Compassion and Attention You Deserve
The claims experience is a metric of the true quality of an insurance company. As a valued California Casualty policyholder, you can count on us to handle your claim with the pursuit of excellence you’d expect from your member/employee benefits insurance partner. We remain dedicated to our founding values: putting you first, earning your trust, and delivering the best possible service.
Claims Frequently Asked Questions
It’s always in your best interest to report a claim right after an incident occurs to preserve key evidence and ensure timely processing. According to your policy, if you wait too long it may affect coverage
A claims representative will ask about your claim and, in some cases, record your statement. They’ll provide you a claim number, and the name of the adjuster handling your claim, and may even assist in kickstarting minor repairs then.
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- For more severe auto claims, you may be asked to move your vehicle to a storage free facility where we can complete a repair estimate.
- For more severe homeowner claims, a field adjuster may contact you to inspect the damage to your property.
An after-hours reporting service will take your information and our claims team will contact you the next business day.
If you need to complete any forms, we will send you a custom packet with instructions. Please complete those forms to the best of your ability and return them to us. If you do not receive the forms within 10 business days, contact your adjuster.
Always contact your police department to file a report in the event of a stolen vehicle, theft of property, vandalism or hit-n-run. A report is sometimes required to provide coverage under your policy.
For more questions on auto and property claims visit our Claims FAQs page.
Report a claim 24 hours a day online or call 1.800.800.9410.
Report a claim 24 hours a day online or call 1.800.800.9410.
